GoToMeeting vs Teams: A Comprehensive Comparison for Better Collaboration

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In the landscape of business communications, choosing the right video conferencing tool is a critical decision for organizations. GoToMeeting and Microsoft Teams are two leading platforms that offer comprehensive solutions for virtual meetings and collaboration. Considering the rapid shift towards remote work and the need for effective digital collaboration, it’s important for businesses to understand how these platforms compare to each other in terms of functionality, user experience, and value for money.

Two computer screens side by side, one displaying the "gotomeeting" interface and the other showing the "teams" interface. A table with a laptop, coffee cup, and notepad in the background

Having used both GoToMeeting and Microsoft Teams, I’ve found that each platform has its own unique strengths and areas of focus. GoToMeeting tends to be user-friendly with its straightforward design, primarily catering to users who need a reliable and simple-to-use tool for online meetings. On the other hand, Microsoft Teams offers a more integrated experience, particularly for teams that are already utilizing the Microsoft ecosystem, bringing together chats, file sharing, video conferences, and more within a single application.

Key Takeaways

  • GoToMeeting and Microsoft Teams are key players in video conferencing and business communication tools.
  • Each platform comes with distinctive features that are designed to enhance user experience and meet different business needs.
  • Security, integration capabilities, and cost are essential factors when comparing GoToMeeting and Microsoft Teams.

Comparative Overview

A split-screen showing GoToMeeting and Teams interfaces side by side, with key features highlighted for comparison

When analyzing the collaboration tools Microsoft Teams and GoToMeeting, I focus on their core functionalities and specific target audience to understand which platform may best support different user needs.

Core Functionalities

Microsoft Teams:

  • Provides comprehensive team collaboration features including chat, meeting, file sharing, and team discussions.
  • Offers integration with Microsoft Office 365 applications for a seamless workflow.
  • Allows viewing and collaborating with a large number of video feeds.


  • Emphasizes ease of use for virtual meetings with download-free functionality.
  • Supports high-definition video feeds and access to virtual whiteboards.
  • Includes tools optimized for various meeting space sizes from huddle rooms to large conferences.

Target Audience

Microsoft Teams:

  • Best for larger organizations that require a cloud-based solution for a broad range of communication needs.
  • Ideal for teams of 51-1000+ users who are already embedded in the Microsoft ecosystem.


  • Best suitable for small to mid-sized businesses with user groups ranging from 2-200.
  • A cost-effective option for businesses with a primary requirement of web meetings.

User Interface and Experience

A laptop screen split in two, showing GoToMeeting and Teams interfaces. Clear and organized layouts with video call and chat options

In comparing GoToMeeting and Microsoft Teams, I found that the overall ease of use and the clarity of the user interface are critical factors for users. Both offer desktop and mobile applications, but they have distinctive features and designs.

Desktop and Online Clients


  • Desktop Client: Upon reviewing GoToMeeting’s desktop client, I observed that it provides robust functionality with a straightforward interface. Users have pointed out its reliable performance during virtual meetings.
  • Online Client: The online version is highly praised for its dependability and ease of access, without the need to install any software.

Microsoft Teams:

  • Desktop Client: Teams integrates deeply with other Microsoft products and offers an array of features imperative for collaboration. However, some users feel the interface could be more intuitive.
  • Online Client: The cloud-based infrastructure lends itself to a feature-rich experience, although there are instances where users experience sluggishness when integrating numerous applications.

Mobile Experience


  • Mobile Client: GoToMeeting’s mobile app is available on Android and iOS devices. It is recognized for its no-fuss approach, allowing for fast meeting setup and a smooth entry into sessions.
    • Ease of Use: The app maintains simplicity in design, which translates to a user-friendly experience on both phones and tablets.

Microsoft Teams:

  • Mobile Client: The Teams app for mobile provides a comprehensive toolset for collaboration. It’s available on Android, iPhone, and iPad, mirroring the desktop’s capabilities closely.
    • Ease of Use: Some users find navigating the app cumbersome due to the plethora of features. However, for users already embedded in the Microsoft ecosystem, the app’s integration into daily workflows is typically smooth.

Security and Privacy

A secure meeting room with locked doors and encrypted communication

In my analysis of GoToMeeting and Microsoft Teams, I’ve found that both platforms have invested significantly in ensuring the security and privacy of their users, adapting to the high standards required by today’s cloud-based collaboration tools.

Security Features


  • Access Controls: I can manage attendees meticulously by muting/dismissing users and hiding participants from each other.
  • Encryption: All sessions are safeguarded with strong encryption, which is foundational for secure data transmission.

Microsoft Teams:

  • Multi-factor Authentication (MFA): This adds an extra layer of security, ensuring that only authorized users can access the meetings and data.
  • Advanced Threat Protection (ATP): This feature actively protects against cyber threats, which is integral for any reliable cloud service.

Data Privacy


  • My data is handled with adherence to global privacy standards, and the vendor offers tools to comply with company-specific privacy policies.
  • Their privacy approach is forward-facing, with transparent practices that align with international privacy regulations like GDPR.

Microsoft Teams:

  • With Teams, privacy is ingrained in the corporate ethos of Microsoft, a vendor recognized for its commitment to user data protection.
  • My files and conversations are stored in Microsoft’s secure cloud infrastructure, which is continually monitored and updated to meet evolving threats.

Integration and Interoperability

Two computers connect via cables, displaying "gotomeeting" and "teams" logos, symbolizing integration and interoperability

When considering the integration and interoperability aspects of GoToMeeting and Microsoft Teams, I focus on how these platforms streamline workflows within organizations. Specifically, I examine their capabilities to work seamlessly with existing tools and services, such as Office 365, Google Calendar, and a range of third-party applications.

Native Integrations

Microsoft Teams excels in native integration primarily due to its seamless connection with Office 365. Here, integration is not just an option; it’s a deeply ingrained feature. Users can schedule meetings directly from Outlook and instantly access files from OneDrive or SharePoint. They also benefit from real-time collaboration on Office documents within Teams.

On the other hand, GoToMeeting offers robust native integrations focused on scheduling and calendar synchronization. It supports direct integration with both Office 365 and Google Calendar, enabling me to effortlessly schedule and manage meetings from my preferred calendar platform.

Third-Party Integrations

The scope of third-party integrations broadens the functional horizon for both GoToMeeting and Microsoft Teams. I find that Teams not only integrates with Microsoft’s own suite but also with a multitude of external services and platforms. The inclusion of channels and chat functionalities allows integration with apps like Trello, Salesforce, and more, which can be facilitated through connectors and bots.

GoToMeeting‘s approach to third-party integrations, while not as expansive, leans on tools like Zapier. With Zapier, I can connect GoToMeeting to over a thousand apps, automating workflows between my meeting software and services such as Gmail, Salesforce, or even Slack. This makes it versatile for a variety of use cases, especially where GoToMeeting is not the central hub like Microsoft Teams often is.

Pricing and Support

A laptop displaying a comparison chart of pricing and support features for GoToMeeting and Teams, with a pen and notepad nearby for taking notes

When considering GoToMeeting and Microsoft Teams for collaboration needs, I find it’s essential to look closely at their respective pricing models and the quality of their customer and technical support. These factors can significantly influence the total cost of ownership and the user’s experience.

Pricing Models

GoToMeeting typically offers a tiered pricing model, which allows businesses to choose a plan based on the size of their team and the features they need. In my experience, they offer a free trial, which is excellent for testing the service before committing. Plans are usually structured on a per-host basis, with no limit on the number of meetings or meeting duration. However, different plans may have a cap on the number of participants.

Microsoft Teams, part of the Office 365 suite, presents a different pricing approach. A basic version of Teams is available for free, and it’s included at no additional cost within many Office 365 business subscriptions. The cost can then scale per user, based on the additional Office 365 tools and services the organization decides to integrate. The free version of Teams includes unlimited chat, built-in group and one-on-one audio or video calls, 10 GB of team file storage, and 2 GB of personal file storage per user.

Customer and Technical Support

When it comes to customer support, GoToMeeting has been recognized for providing access to a comprehensive knowledge base and responsive support via phone, email, and live chat. This is crucial for addressing technical issues promptly, ensuring minimal disruption to business operations.

On the other hand, Microsoft Teams customers benefit from a wide range of support options within the Microsoft ecosystem. These include formal customer support channels, active community forums, and extensive online resources. Having personally navigated their knowledge base, I can say it offers in-depth guides and troubleshooting resources for both common and complex issues.

For both services, the quality of customer and technical support can greatly impact the return on investment (ROI) by minimizing downtime and enhancing overall user satisfaction.

Frequently Asked Questions

A laptop displaying "Frequently Asked Questions" on one side, and "Gotomeeting vs Teams" on the other, with a pen and notebook nearby

In my analysis, I often encounter a range of questions about the features, costs, and situational use of GoToMeeting and Microsoft Teams. I’ll address some of the most frequent curiosities to help users make informed decisions about these platforms.

What are the main differences in features between GoToMeeting and Microsoft Teams?

GoToMeeting is renowned for its video meeting capabilities, allowing up to 25 HD video feeds simultaneously, with tools like virtual whiteboards enhancing collaborative sessions. In contrast, Microsoft Teams integrates chats, meeting tools, file sharing, and team discussions into a versatile platform, fostering seamless collaboration within organizations.

How do the costs compare between GoToMeeting and Microsoft Teams for enterprise use?

Microsoft Teams starts with offerings from $5 per month, aiming at various organizational sizes with its tiers. On the flip side, GoToMeeting typically presents a higher starting price at $12 per month, indicating potential differences in feature set and target market despite overlapping functionalities.

Can GoToMeeting be considered a better option for specific types of meetings compared to Microsoft Teams?

While both platforms serve general meeting needs, GoToMeeting might be preferred for dedicated video conferencing, especially in environments that favor huddle rooms or large conference setups. Its video and audio quality are often highlighted, which might give it an edge for video-focused meetings.

In what scenarios is Microsoft Teams preferred over GoToMeeting for organizational collaboration?

Microsoft Teams shines in scenarios requiring robust team collaboration tools, where features like persistent chat, file storage, and integration with other Microsoft apps play a critical role. It’s well-suited for organizations deeply integrated with the Microsoft ecosystem seeking a unified communication platform.

What are the distinct advantages of using GoToMeeting over other video conferencing tools?

GoToMeeting often stands out for its user-friendly interface, reliable video conferences, and the ability to host up to 250 participants. Aspects like recording features, screen sharing, and breakout rooms also contribute to its distinct advantage over competitors.

How does Microsoft Teams integrate with other Office 365 apps compared to GoToMeeting’s integrations?

Microsoft Teams offers deep integration across Office 365 apps, enabling users to work on documents, spreadsheets, and presentations within the collaborative space. This seamless integration enhances productivity and provides a cohesive user experience compared to GoToMeeting, which focuses more on the conferencing element.

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